Consumer directed services are a way of providing support that puts individuals and families in control of their own care. Instead of having decisions made for them by agencies or professionals, people are given the choice and authority to decide what services they receive, who provides those services, and how and when the support is delivered. This approach recognizes that people know their own needs best and deserve the freedom to shape their care in a way that fits their lives.

At the heart of consumer directed services is respect for independence and personal choice. Individuals may be able to hire their own caregivers, including trusted friends or family members, and manage schedules that work for their daily routines. With guidance and resources available when needed, people can take an active role in planning and directing their support, which often leads to greater satisfaction and a stronger sense of dignity and empowerment.